• Ensures that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.

  • Ensures that Front Office employees also provide excellent service to internal customers as appropriate.

  • Assists in greeting and checking-in VIP and Long Stay guests, ensures that they are met by an Assistant Manager.

  • Ensures that all Front Office employees are aware of current promotions, policies and other important information.

  • Ensures that all Front Office employees are familiar with the hotel’s products and services.

  • Implements consistent guest recognition programmes and maintains a relevant guest history database.

  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

10A pham ngoc thach, phuong 6, quan 3 | +84-28-3891-9999

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