ROOM ATTENTDANT'S RESPONSIBILITIES

  • Delivers the brand promise and provides exceptional guest service at all times.

  • Responsible for cleaning and servicing guest rooms in order to provide a pleasant and comfortable experience for guests.

  • Ensure that all rooms are inviting and clean and they address all guest queries politely and knowledgeably.

  • Provides excellent service to internal customers as appropriate.

  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner.  Feedback guest complaints to Supervisor/ Housekeeping Manager promptly. 

  • Maintains positive guest and colleague interactions with good working relationships.

10A pham ngoc thach, phuong 6, quan 3 | +84-28-3891-9999

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